Privacy Policy

Protecting your personal data is essential to BRTK Inc. This Privacy Policy explains how we handle your personal information.

This Privacy Policy applies to all data processed through our products and services, websites and mobile websites (Websites), applications, software, and other tools. 

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INFORMATION WE COLLECT

To improve our products and services, we may collect information in several ways, including your interactions with our products, websites, and services, as well as personalized advertising and communications tailored to your interests.

Information you provide us

This includes information you give us when you register and set up new products, download software, post on online platforms such as forums or communities, respond to surveys, or participate in competitions.

Information related to the use of products and services

When using certain products and services, the system may send us data to improve user experience and fix problems. This may include device information, such as hardware type, firmware and operating system version numbers, unique device IDs, and online identifiers like IP addresses. If location services are enabled on your device and in the app settings, we may also collect general location data for essential features or support. In some cases, in compliance with applicable law and with your consent if required, we may collect data about your activity, including preferences, configurations, product usage, crash reports, and error information.

We may also collect and process business-related contact data that you provide or that we collect from your organization (e.g., from business partners and suppliers) in connection with business operations or agreements. Where required, your organization is responsible for notifying relevant staff and authorized users or obtaining their consent.

Further details

The type of information we collect depends on the products, services, and features you use, the events you attend, and your business obligations and interactions with us. These may include:

• Name and contact details – such as personal or business email address, postal address, phone number, user ID, etc.

• Credentials – passwords, hints, and other authentication information.

• Demographic data – such as age, gender, country, and preferred language.

• Payment data – data needed to process orders (shipping address, purchased products, etc.). For digital purchases, we handle data like transaction value, subscriptions purchased, and PayPal/Stripe ID (no credit card numbers collected).

• Usage data – interactions with our products and services, including:

• Product usage (features used, activities, customization settings, app interactions, time spent listening, etc.)

• Device data (OS, device identifiers, regional and language settings)

• Error reports and performance data

• Support data (hardware/software details, communication with support, system logs, etc.)

• BRTK Accounts (Guest or BRTK ID) – you may create an account or proceed as a guest. Guest accounts require minimal data (name, email, shipping address). A full account allows enhanced customization, saving settings, and tracking history.

• Location data – used for settings like time, date, and language, or for compliance. Data may be precise (address, GPS) or imprecise (derived from Wi-Fi/IP).

• Content – data from your files or communications when necessary to provide services (e.g., customer support, product reviews, feedback). We may monitor or record support calls/chats as permitted by law and, if required, with your consent.

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HOW WE USE INFORMATION

We use the data collected through our products and services to:

• Operate our business, provide, improve, and personalize products and services

• Send communications (promotions, account details, security updates, product info)

We may analyze this data, including personal data, to provide smoother, more personalized experiences, always in compliance with applicable laws and, where required, your consent.

Further details
Data collected through our Websites is used to provide you with a meaningful and interactive experience. For example:

• Deliver services or transactions requested by you

• Improve and develop products

• Personalize your experience

• Advertise and market (with your consent or legitimate interest, in line with legal requirements) through email, SMS, push notifications, or personalized web content

We do not sell your personal data.

Personal data may be shared with third parties (e.g., advertising partners) in limited cases, such as promotions or news updates. We work with affiliated and non-affiliated service providers under strict confidentiality agreements. Examples:

We may disclose personal data to comply with laws, enforce terms, protect rights, or in emergencies. We may also share data in business transactions (mergers, acquisitions, bankruptcy, etc.).

Aggregated and anonymized data may be used for performance, analytics, and community marketing.

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INFORMATION SHARING AND DISCLOSURE

We do not sell your personal data.

We may share your data:

• With your consent

• To fulfill requested transactions or provide services

• With subsidiaries and affiliates (for purposes described in this policy)

• With vendors and agents working on our behalf under strict data protection requirements

• In case of mergers, acquisitions, or asset transfers

If you publish information in public forums (communities, blogs, etc.), it becomes publicly accessible.

We may also access, disclose, and preserve personal data in good faith if required by law, to protect users, prevent fraud, maintain security, or enforce rights.

Information you provide to third parties is not covered by this policy. Please review third-party privacy policies.

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YOUR CONTROL AND ACCESS

You may request updates, deletion, or deactivation of certain information. You may also request removal of personal data from public areas we control. If removal isn’t possible, we’ll explain why.

You have the right to know how we handle and share your data, and to request corrections. We aim to respond to such requests within 30 days.

You can unsubscribe from marketing emails anytime via the "unsubscribe" link or through our subscription management page.

For questions, comments, or requests, contact us at info@brtkinc.com. If unsatisfied, you may contact your local or national data protection authority.

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CHILDREN

We do not knowingly collect or store data of individuals under 13. If we learn we have collected such data, we will delete it. Parents/guardians of under-13 users may contact us to delete accounts and data.

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DATA SECURITY

We are committed to protecting personal data. Measures include TLS certificates, encryption, access controls, antivirus software, and firewalls. No internet or wireless transmission is 100% secure—please be mindful of risks when sharing personal data or posting publicly.

Report security issues at info@brtkinc.com.

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DATA STORAGE AND PROCESSING

We retain personal data as long as necessary for operations, transactions, legal obligations, dispute resolution, or contract enforcement. Retention periods vary depending on data type and context.

We may store/process personal data in the US or other countries where we or our providers operate, always in line with this Policy and legal requirements.

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FULFILLMENT AND DATA PROCESSING

To fulfill and deliver your order, we share necessary personal information (such as name, shipping address, and order details) with our fulfillment partner in the European Union:

Afflield Kft.

1108 Budapest

Ujhegyi ut 14.

Hungary

 

This data is shared solely for the purpose of packaging and delivering your order. Afflield Kft. acts as a data processor under the GDPR, and is contractually obligated to handle your data securely and in compliance with applicable data protection laws.

We do not sell or share your personal data with any other third parties for marketing purposes.

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SPECIAL NOTICE FOR EEA/UK/SWISS USERS

This section applies to users in the EEA, UK, and Switzerland.

Legal bases for processing:

• To provide products/services you requested

• To protect legitimate interests (e.g., fraud prevention, rights protection)

• To comply with EU/UK/Swiss legal obligations

• With your consent (e.g., for product development or direct marketing)

Your rights:

• Access – know what data we hold and request copies

• Rectification – correct inaccurate/incomplete data

• Erasure – request deletion (unless law requires retention)

• Objection – object to processing based on legitimate interest or direct marketing

• Restriction – limit processing under certain circumstances

• Portability – request transfer of data provided by you, where processing is automated and based on consent or contract

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POLICY CHANGES

We may update this Policy from time to time. If we make significant changes, we will notify you via our website or direct communication.

We will not make changes that reduce protection of previously collected data without your consent.

We recommend reviewing this Policy periodically to stay informed.