Terms and Conditions

1. General Provisions

a) These terms and conditions shall apply when you, the purchaser, place an order for a product through the website brtkinc.com or via email (hereinafter: 'Website'). The purchase agreement between you and BRTK Inc. (hereinafter: 'BRTK', 'we' or 'us') shall be deemed concluded once you receive an order confirmation by email.

b) By placing an order, the Purchaser accepts that these Terms and Conditions shall apply. BRTK EXPRESSLY REJECTS, AND THE PURCHASER EXPRESSLY WAIVES, THE APPLICATION OF ANY CONTRACTUAL TERMS CONTAINED IN THE PURCHASER’S ORDER OR ANY SIMILAR DOCUMENT. IF THE PURCHASER DOES NOT ACCEPT THESE TERMS, THEY MUST IMMEDIATELY NOTIFY BRTK AND RETURN ANY UNUSED PRODUCT IN ITS ORIGINAL PACKAGING.

c) The Purchaser may not assign any rights arising from this Agreement without our prior consent.

2. Customer Service

If you have any questions or concerns regarding the products, please contact our customer service at info@brtkinc.com. Always contact our customer service before returning any product. As part of our service, in order to provide the best technical support and troubleshooting, we will retain your contact details and purchase history for a period equivalent to what we consider to be the reasonable lifetime of the product.

3. Prices and Payment

a) The current prices and available payment methods are available on the Website.

b) BRTK reserves the right to withhold the order until the payment has been authorized. Prices are listed in the following currencies: USD and EUR. (For customers purchasing in the United States, all sales are in U.S. dollars). The shipping country determines the applicable currency and price. Sales tax may be charged during the order process; otherwise, the payment and reporting of taxes is your responsibility.

c) We reserve the right to cancel the order and refund the payment prior to product shipment.

4. Modification of Orders

After an order has been finalized, product modifications are not possible. Please contact our customer service with any requests.

5. Delivery

a) Orders are fulfilled and shipped by a logistics partner located in the European Union:

Afflield Kft.
Hungary
1108 Budapest
Ujhegyi ut 14.

The contractual partner remains BRTK Inc., which is responsible for customer service, returns, and refunds.

b) Once your package has been dispatched, we will send you tracking information by email. We do not deliver to P.O. boxes.

c) Delivery terms:
- For deliveries within the EU, packages are shipped under 'Delivered At Place' (DAP) Incoterms. This means that BRTK is responsible for the full cost and risk of transportation to the destination specified by the buyer.
- For deliveries to the USA, packages are shipped under 'Delivered Duty Paid' (DDP) Incoterms. This means that VAT, customs duties, and other charges are prepaid during purchase.
- For deliveries to all other countries, packages are shipped under 'Delivered Duty Unpaid' (DDU) Incoterms. This means that VAT, customs duties, and other charges are not prepaid. Such costs are borne by the purchaser, and we cannot provide an exact estimate in advance.

d) If you receive the package damaged or incomplete, please proceed according to Section 9.

e) The cost of return shipping shall be borne by the purchaser.

6. Right of Withdrawal

You are entitled to withdraw from the purchase within 14 days of receiving the product. Your intention to withdraw must be communicated before the deadline by email to info@brtkinc.com. The invoice or receipt reference number must be provided.

7. Returns

a) Products must be returned without undue delay and no later than 14 days from the date you received the package. The cost of return shipping is always borne by the purchaser. Outbound shipping costs from our warehouse are non-refundable.

b) The product must be returned in the same condition as received, in its original packaging with all labels and protective seals, carefully packed. You are responsible for any reduction in value resulting from handling beyond what is necessary. To avoid liability, we recommend not using the product until you decide to keep it. Please note that assembling or attempting to assemble any DIY product is not necessary for inspection. If you wish to return a DIY product, please provide a description with video or pictures to info@brtkinc.com.

c) Any refund will be made to the original payment source.

d) If you purchased the product from a reseller, please contact the reseller directly, as these terms and conditions do not apply to such purchases.

e) BRTK is not responsible for packages lost during return shipment.

8. Warranty and Liability

a) For one (1) year from the date of delivery, BRTK warrants that its Hardware products are free from defects in material and workmanship that would cause the Hardware to substantially fail to conform to the applicable specifications published by BRTK. Additionally, for one (1) year from the delivery date, Technical Support is provided under these Terms and Conditions.

b) For ninety (90) days from the date of invoice, BRTK warrants that its Software products will substantially perform in accordance with the applicable documentation provided with the Software.

c) BRTK warrants that Services will be performed properly and professionally. If BRTK receives notice of product defect or nonconformity during the applicable warranty period, BRTK may, at its sole discretion, repair or replace the affected Hardware or Software product, re-perform the affected Service, or refund the paid fee for the affected Hardware, Software, or Service. Replaced Hardware or Software will be covered by the remainder of the original warranty period or ninety (90) days, whichever is longer. If BRTK chooses to repair or replace the Hardware, it may use new or refurbished components or products that are equivalent in performance and reliability. The Purchaser shall bear the cost of returning the Hardware to us, and BRTK will cover the cost of shipping it back to the Purchaser, unless the inspection shows the product is not covered by warranty, in which case return shipping is at the Purchaser’s expense.

d) The Purchaser may assert claims arising from BRTK’s defective performance only within the framework set out in Sections 8.a, 8.b, and 8.c.

e) To the extent permitted by mandatory law, neither we, nor our licensors, distributors, or suppliers (including their and our directors, officers, employees, and agents) shall be liable for damages of any kind, including any special, direct, indirect, incidental, or consequential damages, costs, lost profits, lost savings, downtime, lost business data, increased production costs, insurance, or any other damages arising from the use of, or inability to use, the product, even if we or our licensors, distributors, or suppliers were advised of the possibility of such damages.

f) The Purchaser acknowledges that the purchase price or license fee of the Product reflects such risk allocation.

g) We shall not be liable for consequential damages unless caused by intentional misconduct. This limitation applies to claims for damages under this Agreement as well as obligations arising from other legal grounds, including pre-contractual obligations. The relevant time of misconduct is the time of foreseeability of the damage. Any other claims, whether contractual or otherwise, are excluded.

h) The warranty does not extend to damages resulting from physical abuse, such as dropping the device or impact with hard objects; physically damaged connectors; accident, negligence, misuse, abuse, improper installation or operation, or disregard of instructions; damages incurred during shipping (claims must be made against the carrier); unauthorized repairs or attempts thereof; any unit altered or with a removed/altered serial number; normal wear and tear; improper storage; corrosive atmosphere; external causes such as extreme temperature or humidity; power surges, fluctuations, or related electrical anomalies; damage caused by non-certified USB chargers; damage from liquid contamination or battery leakage; RFI/EMI interference; use other than the intended purpose; purchase of ex-demo, refurbished, or used items; and any cosmetic changes due to normal use or aging.

i) Warranty is valid only for you as the original purchaser and only with presentation of the original receipt.

j) If you purchased your products from a reseller, warranty claims must be made directly with the reseller.

k) Do not attempt to repair the product yourself, as this will void the warranty.

9. Warranty for Services

a) We warrant that our services will be performed properly and professionally. Beyond what is stated above, we do not provide any warranties for our services, including but not limited to warranties on third-party products, results achievable through our services, merchantability, fitness for a particular purpose, or non-infringement.

b) Claims under our warranty for services must be submitted in writing within 90 days of completion of the service.

c) Limitation of liability. We shall not be liable for any direct, indirect, incidental, or consequential damages in connection with or arising out of the services performed, including loss of use of products, software, or data, inability to achieve a particular result, even if we have been advised of the possibility of such damages, or if such damages arise directly from our instructions or advice.

10. Complaints

a) The Purchaser is obliged to check the delivered product and service for possible defects upon delivery/completion and notify us without delay, but no later than within two weeks of discovery of the defect. All complaints must be made in writing, specifying the defect in detail. We are not responsible for any defects discovered more than two years after delivery.

b) Do not return a product for repair without prior contact.

c) Please provide the original order number, detailed description of the issue, and video or photos showing the problem. Instructions will be sent by email regarding further steps. All products must be returned in original packaging, carefully packed. Failure to do so may result in charges or refusal of repair.

d) If you purchased your products from a reseller, complaints must be submitted to the reseller.

11. Restrictions on Use

THE PURCHASER ACKNOWLEDGES AND AGREES THAT THE PRODUCTS AND SERVICES ARE NOT DESIGNED, MANUFACTURED, OR TESTED FOR USE IN LIFE-CRITICAL OR SAFETY-CRITICAL SYSTEMS, HAZARDOUS ENVIRONMENTS, OR OTHER APPLICATIONS REQUIRING FAIL-SAFE PERFORMANCE, INCLUDING APPLICATIONS WHERE FAILURE OF THE PRODUCT OR SERVICE COULD RESULT IN DEATH, PERSONAL INJURY, SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE (COLLECTIVELY: 'HIGH-RISK USE'). BRTK EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH-RISK USE.

12. Force Majeure

BRTK shall not be liable for defects or delays caused by circumstances beyond our reasonable control, such as labor disputes, natural disasters, war, fire, regulatory changes by government authorities, power or telecommunications issues, data transmission or other communication failures, or delivery failures or delays caused by subcontractors.

13. Data Protection

We are responsible for any personal information provided when purchasing products. Please see our Privacy Policy for more details on the processing of your personal data.

14. Governing Law and Disputes

Without limiting your consumer rights under the laws of your country, these Terms and Conditions and any disputes or claims arising out of them shall be governed by U.S. law and shall be settled by the general complaints authority or, ultimately, by the courts of the State of Florida.

15. Amendments

BRTK reserves the right to amend or supplement these Terms and Conditions at any time. You are bound by the Terms and Conditions in effect at the time of purchase. Amendments and supplements shall apply to all purchases made after their publication on BRTK’s website.

16. Miscellaneous

a) The Purchaser acknowledges that they have read the Terms and agrees that they are binding. Representatives of both parties consent to these Terms.

b) This Agreement may not be amended, supplemented, or modified by any other document, unless BRTK has expressly agreed in writing.

c) Any delay or failure by BRTK to exercise its rights under this Agreement shall not impair such rights or be construed as a waiver. Any waiver of a provision must be made in writing and shall not be deemed a waiver of any other provision or a continuing waiver.

d) The illegality, invalidity, or unenforceability of any part, term, or provision of this Agreement shall not affect the validity of the remaining parts. In case of invalidity, the parties shall remedy the cause and reaffirm their contractual intent to ensure that the purpose of this Agreement is achieved as fully as possible.

Last updated: August 2025